TRAINING SERVICES

TRAINING CODE : S-37

NAME : Training On Effective Customer Satisfaction

DURATION : 1 Day

AIM :

    In contemporary management the customer is the BOSS himself. Setting the criteria for a better service than the customerís expectations  through searching the ways to implement a better communication with the customer in the same line with the total quality management approach.

SCOPE OF TRAINING:

        Who is the customer?

        Customer types and classification

        The scope of effective customer relations

        The importance of the first impression in customer relations

        Customer satisfaction / quality concept  relation

        Development of asking and listening skills

        Complaints, objections and nervous customers and how to reply them regarding customer satisfaction

        Role-playing and discussion

WHO CAN PARTICIPATE :

All executives and personnel who care about their customers.