TRAINING SERVICES | ||
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TRAINING
CODE :
S-37
NAME
:
Training
On Effective Customer Satisfaction
DURATION :
1
Day
AIM
: In contemporary management the customer is the BOSS himself. Setting the criteria for a better service than the customer’s expectations through searching the ways to implement a better communication with the customer in the same line with the total quality management approach.
SCOPE
OF TRAINING: · Who is the customer? · Customer types and classification · The scope of effective customer relations · The importance of the first impression in customer relations · Customer satisfaction / quality concept relation · Development of asking and listening skills · Complaints, objections and nervous customers and how to reply them regarding customer satisfaction · Role-playing and discussion
WHO
CAN PARTICIPATE
:
All
executives and personnel who care about their customers. |
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